- Shipping Service and Our Partner
In order to provide the best service to our customers, we collaborate with a professional partner to handle the shipping services for our online sales store. Our partner works diligently to ensure the safe and swift delivery of your orders. This shipping policy has been created to provide information to our customers regarding our shipping services.
- Shipping Time
We strive to deliver our customers' orders as quickly as possible. Typically, the processing time for orders begins on the business day following the confirmation of your payment. However, during special product releases or high-demand periods, this processing time may be extended. Once your order has been shipped, the delivery time may vary depending on the destination, our partner, and the shipping option you choose. You will receive more information about the estimated delivery time during the order process.
- Shipping Fees
Shipping fees may vary based on the delivery address, package weight, and dimensions. You can view the shipping fees and options on the payment page or in the later stages of the ordering process. Orders over a certain amount may qualify for free shipping. You can find more information about these promotions and discounts on our website or by following our promotions.
- Shipment Tracking
Once your order is shipped, we will provide you with a tracking number and an estimated delivery time. You can use this information to track the status and location of your shipment. You can also update the status of your order by logging into your customer account.
- Delivery Address and Responsibility
Please ensure that your delivery address and contact information are accurate and up to date. Be careful to avoid any delays or losses caused by incorrect or incomplete information. Our store is not responsible for any damages or losses that may occur during delivery. However, if you encounter such a situation, please do not hesitate to contact our customer service.
- Returns and Exchanges
For information on our return and exchange policies for items delivered via shipping, please refer to our website. Please carefully review these policies before initiating the return or exchange process.
If you have any questions or issues related to shipping services or deliveries, please feel free to contact our customer service. We are here to assist you.
This shipping policy has been prepared to explain the shipping services of our online sales store. If the policy is updated or changes are made, it will be posted in the relevant sections on our website.